Terms & Conditions

We hereby inform you that JOYERÍA TOUS S.A. is the company in charge of centralizing the sale of SUOT products. Thus, these Terms of Use and Purchase Conditions are therefore applicable to the relationship between JOYERÍA TOUS, S.A. (hereinafter the “Company”) and you (hereinafter the “Customer”) in respect of all transactions you perform on this website (hereinafter the “Online Store”).

JOYERÍA TOUS, S.A., is a Spanish company, with registered address at Carretera de Vic, El Guix, km. 3, 08243, Manresa (Spain), and with Tax ID Code (Código de Identification Fiscal, CIF): A-25.039.199.

The personal information or data the Customer provides us with will be handled in accordance with what is established in the General Privacy Policy of the TOUS Group, as well as the specific privacy policies of each web form.

By using this website, the Customer consents to his/her data being processed and states that they are accurate and correspond to reality. Therefore, the Customer agrees to:

Use this website only to make legally valid searches or orders;Not make any false or fraudulent orders. If there are indications of falseness or fraud, the Company is authorized to cancel the order and report it to the relevant authorities. Likewise, the Company is not liable whatsoever for the damages and/or expenses that may result.Provide the Company with their email address, postal address and/or other contact information truthfully and correctly. Likewise, the Customer agrees that the Company may use that information to contact them, if necessary.Not make undue use of this website by intentionally introducing a virus, Trojan horses, worms, logic bombs or any other program or material that is technologically harmful or damaging. The Customer will not attempt to gain unauthorized access to this website, to the server on which this website is hosted or to any server, computer or database related to the Company’s website. Noncompliance with this clause could lead to violations classified under the applicable regulations.

The Customer declares that he/she is over 18 (eighteen) years old and has the legal capacity to enter into contracts. Thus, the Company may verify, through the means it deems fit, compliance with the aforementioned requirement. 

The products offered on this website are available in the territories mentioned on the website. 

All product orders are subject to availability. In case of difficulties in supply or in case of lack of stock, the Company will inform of such by email and will reimburse the Customer for any amount that may have been paid.

How do I place an order?

To make an order, the Customer should complete the online purchase process and click the “Pay now” button. The Customer will then receive an email acknowledging receipt of their order (“Order Confirmation”) within the following 24 hours. The Customer will also be informed, by email, that the shipment is being sent (“Confirmation of Shipment”). The Customer can also check the status of his/her order by contacting the Customer Service Department

If the Customer has made a mistake in sending their information, they may modify it in the “My Account” Section; said information will be applied to future purchases. If the mistake is applicable to the order in process, the Customer should contact the Customer Service Department.

How do shipping and delivery work?

We do partner with SEUR in Spain and with FedEX for international orders.

Shipping method: Standard (7–10 business days)

The delivery time for orders is seven (7) to ten (10) full business days, starting on the date the order is placed and the corresponding price is paid. 

Orders and payment confirmations received after 12:00 p.m. (local time) will be processed on the next business day. Business days are understood to be working days from Monday to Friday, except for holidays listed in the official calendar.

Please see below the cost of our Standard shipping:

Spain: 9 €    

Europe / UK / USA & Canada: 19 €  

Rest of the world: 19 €

Shipping costs will be calculated at checkout and are added per order. Taxes and duties may apply. 

All shipments sent by Suot Studio are insured against theft and accidental damage. 

Due to the high volume of orders during campaign periods, delivery times may be delayed. In the event of unforeseen or extraordinary circumstances, the Company hereby informs you that delivery times may also be subject to variations.

If, for some reason, the Company is not able to make the delivery date, you will be immediately informed of the circumstance and given the option to continue with the purchase, establishing a new delivery date, or the chance to cancel the order for a full reimbursement of the price paid.

For the purposes of these Conditions, it will be understood that the “delivery” has been made or that the order has been “delivered” when the Customer, or a third party appointed by the Customer, acquires material possession of the products, which will be confirmed through the signature of the order receipt at the delivery address agreed upon.

If it is not possible to deliver the order, the user will be responsible for arranging the new delivery with the transport company.

Is it possible to check order status and order history?

As soon as the order has left the distribution center, the Customer will receive a notification email about this circumstance.

If the Customer has an account on www.suotstudio.com, they may monitor their orders by visiting “My Account” and clicking on “Order History”. There, the Customer may see the order history, along with their statuses.

In the event that the Customer has not signed up (or did so after placing their order) and does not have access to the “My Account” space, they will also receive the aforementioned informational email. In any case, they may directly contact the TOUS Customer Service Department to receive information of the status of their order.

Can SUOT cancel an order?

The Company reserves the right to cancel any order (even if it was previously accepted), without being liable for any damages and/or expenses in the following situations:

When there was an involuntary error in the online store; for example a payment or stock error;When there is reason to believe that the Customer is a minor child or the credit card used does not comply with the requirements described in these Conditions;When the payment information provided by the Customer is incorrect or not verifiable;

If any of these situations are identified, the Company will duly notify the Customer by email to attempt to resolve the problem before taking any action.

Once the order has been received, it is recommended that the Customer check its condition and, in the event of identifying a defector of a disagreement, they may choose to (i) return the product, and the Company will reimburse him/her for the corresponding purchase price, as well as all shipping costs that they may have paid; or (ii) replace the product with a new one in proper condition, without additional charges.

In the event that the Customer has received a defective or incorrect item, he/she must contact the Company by writing an email to info@suotstudio.com and state the following: order number, product code/product name, and if he/she wants a refund or replacement of the item in question.

i. Returns

If for any reason the Customer is not satisfied with the product purchased at www.suotstudio.com, he/she has 30 (thirty) calendar days from the date of purchase to return it.

The Company will proceed to reimburse the full amount of the product price using the same means of payment used by the Customer for the initial transaction. The reimbursement will be made within 14 calendar days following receipt of the merchandise in the Company’s warehouses. The customer will not be reimbursed for shipping or return expenses, if applicable. Shipping costs will only be reimbursed if the Company delivered a different product by mistake or a defective product. 

To manage returns, the Customer may contact the Company through the form available here, or by writing an email to info@suotstudio.com indicating the order number, product code/product name.

In order to properly manage the return, the Company will contact the Customer to arrange a pick-up as soon as possible. 

Return items must be delivered with their corresponding packing slip. It is also important for the Customer to keep the boxes, the shipping labels and the packaging of the boxes in order to demonstrate any incident that may occur. 

Said return will be made under the Customer’s responsibility, since the product must be in perfect condition. The Company recommends keeping the courier’s receipt as proof of the return.

The time it takes for the credit to appear in the Customer’s account will depend on his/her financial institution.

ii. Right to withdraw

The Customer has the right to withdraw from this contract within 14 (fourteen) calendar days from the receipt of the product, without the need for any justification. Nonetheless, the Customer will not be entitled to withdraw if the product is a personalized product upon request.

To exercise the right to withdraw, the Customer must notify the Company of the decision to cancel the contract through a clear declaration by the following means:

Mail

The Customer may use the following text, though it is not obligatory:

To:

SUOT STUDIO.

E-commerce Department (Customer Service)

Ctra. de Vic, El Guix, Km 3

08243 Manresa (Barcelona) Spain

Email: info@suotstudio.com

Mr./Mrs./Ms. _________________________, with domicile at _________________ writes to inform you of the cancellation of the sales contract of the following item(s) (Reference number corresponding to each article acquired) ________________________ with order no.____________________requested on (date) _____________________and received on date ____________________.

Date:

Signature (only if presented on paper):

Email address

The Customer may use the form indicated in the section above and send it to the following email address: info@suotstudio.com

iii. Consequences of withdrawal

In case of withdrawal, the Company will return all payments to the Customer received after the purchase, including shipping expenses (with the exception of additional expenses when the Customer has chosen a delivery method other than the less-expensive ordinary delivery modality offered by the Company), without any undue delay and, in any case, within 14 calendar days from the date on which he/she informs the Company of the decision to withdraw from this agreement. 

The Company will proceed with said reimbursement using the same means of payment used by the Customer for the initial transaction.

The Company may withhold the reimbursement until it has received the products or until he/she has submitted proof of their return.

The Customer should return or directly deliver the items without any undue delay, and always within 14 calendar days from the date on which they inform the Company of their decision to withdraw from the contract.

Returns must be sent to the TOUS Returns Center at the following address:

Departamento E-Commerce (Devoluciones)
C/ Sallent, 93-103
P.I. Els Dolors 
08243 Manresa (Barcelona) 

Said return shall be made under the responsibility and responsibility of the buyer, attaching the corresponding delivery slip. The item must be in perfect condition and in its original packaging.

If the Customer chooses to exercise their right to withdraw, they will only be responsible for the decrease in value of the product resulting from a use that is different from what is recommended to establish their nature, characteristics or functioning.

The Company website also allows you to purchase items as a guest. In this mode of purchase, the Customer will only be asked to provide the information that is essential to process their order. 

Once the purchase process has been finalized, the Customer will be offered the chance to register as a user or to continue as a non-registered user. 

The prices of the products that appear on the website are those that apply at the time of purchase. Prices may be subject to change without prior notice, but these changes will not affect the orders that have already been accepted.

Taxes and shipping costs may apply and will be calculated at checkout. Shipping costs are added per order. The Company will always notify the Customer of the total price, including all taxes and other costs such as fees and possible delivery expenses.

The Customer expressly authorizes the Company to issue the receipt in an electronic format. He/she may also inform us at any time of his/her wish to receive a receipt on paper, in which case we will issue and reissue the receipt in said format. 

Payment methods accepted by the Company are those listed below:

MasterCardVISAAmerican ExpressPayPal

If you try to pay using any other method, the Company is not responsible for the loss of the payment or any other damages caused by the Customer’s action.

Payments are only accepted in euros.

The Company is committed to protecting its Customers’ personal information, and thus will encrypt credit card information. During the purchase process, the identification number (CVV) of the Customer’s credit card is required. The CVV is a 3- or 4-digit number that provides verification of the information recorded on the card. This security feature is designed to protect the Customer against fraud. The CVV will not be stored in the Company’s systems and the Customer must provide the number every time they make a purchase on the website.

When the purchase request and the Customer’s information have been verified, and the products acquired have left the Company warehouse for shipping, the charge will be made effective from his/her account.

When the Customer clicks on “AUTHORIZE PAYMENT,” they are confirming that the credit card is theirs or that they are its rightful holder. Credit cards will be subject to verification and authorization by their issuing entity. However, if said entity does not authorize the payment, the Company will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the Customer.

The Company’s products are available exclusively on the https://www.suotstudio.com/ website and authorized locations for the sale of SUOT products. Buyers should be careful with products that may be sold through non-authorized channels. To avoid confusion, when you make a purchase at any authorized establishment, you are issued a certificate of authenticity, which certifies the legitimacy of the product and its validity regarding any imperfection in its production.

If you have any questions or concerns, you can contact the Company through the website section or through the following email: info@suotstudio.com.

The Company guarantees the quality of the service contracted through the Online Store.

All rights awarded to consumers and users under current legislation are guaranteed.

Noncompliance with any of these Terms and Conditions may result in the return of the products or the cancellation of the services acquired by the Customer. 

The Company will be liable before the Customer for any non-conformity in the deliveries, within three (3) years, as established by current regulations. This warranty does not apply to damages caused by use or by inappropriate use, as well as, in general, all those excluded by current legislation.

Unless expressly provided otherwise in these Conditions, the Company’s liability in relation to any product purchased on the website will be strictly limited to the purchase price of said product.

All descriptions, product photographs, information and materials that appear on this website are provided “as is” and without express or implicit guarantees on them except for those established legally. Some products may appear a little larger or smaller than their actual size due to screen settings and photography technique. Other items may be shown in a size larger than their actual size in order to clearly show the details, or smaller that their real size in order to show the entire item. In this sense, if the Customer enters into an agreement as a consumer and user, the Company is required to deliver items that are in agreement with the contract, taking responsibility for any nonconformity the Customer finds when the product is delivered. Likewise, the color tones in the product photographs on the online store may be affected by monitor resolution, and may be different from the real ones.

The products sold may have some variations due to the characteristics of the natural materials themselves that are used to make them. These characteristics, such as variation in colors, sizes, textures, and more, will not be considered defects or imperfections.

The Company will not be liable for any damages or losses resulting from an attack from a denial of service, virus or any other technologically harmful or damaging program or material that could affect the Customer’s computer, computer equipment, information or materials as a result of using this website or downloading content from it, or where applicable, from those to which it redirects.

The Company will not be responsible for any breach or delay in compliance with any of the obligations assumed when due to events out of our reasonable control (“Force Majeure Event”).

Force Majeure Events shall include any act, event, lack of exercise, omission or accident that is beyond the reasonable control of the Company and, among others, include the following:

1. Strikes, lockouts or other measures of activism.

2. Civil unrest, revolt, invasion, terrorist threat or attack, war (declared or not) or war threat or preparations.

3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

4. Impossibility of using trains, boats, planes, motor vehicles or other means of transport, public or private.

5. Impossibility of using public or private telecommunications systems.

6. Acts, decrees, legislation, regulations or restrictions from any government or public authority.

It shall be understood that obligations shall be suspended during the period in which the “Force Majeure Event” persists, and the Company shall have an extension of the term to comply with said obligations for a period of time equal to the duration of the “Force Majeure Event.” 

The Company will use all reasonable means to end the Force Majeure Event or find a solution that allows it to comply with its obligations, despite the “Force Majeure Event.”

The Customer acknowledges and agrees that any copyright, trademark and other industrial and intellectual property rights regarding all the content of the website belong to the Company, or to those who awarded the Company license to use them.

The Company, due to its activity of professional marketing of jewelry, stones or precious metals, is bound by the Spanish Law 10/2010 of April 28, on the prevention of money laundering and terrorism financing.

This implies that, among other obligations applicable to said condition, the Company must identify and keep a copy of the reliable identity document (ID, Passport, etc.) of any customer who makes a purchase equal to or greater than €1,000 in jewelry or watch products. This is due to the provisions of current legislation on the matter.

Therefore, the Customer is aware of said legal obligation and to comply with it, undertakes to send a copy of the payer’s legally admissible identity document at the Company’s request.

If the payer’s identification document is not received within one month following the Company’s request, the Customer’s account may be blocked for future purchases that said payer wishes to make until the aforementioned identification obligation is met. 

For more details about the processing of your personal data, please remember that you can consult the General Privacy Policy on the corporate website.

Applicable regulations require that part of the information or communications sent by the Company be in writing. The Customer, by using this website, agrees that most of the communication with the Company will be electronic. 

Thus, the Company will contact the Customer by email and by posting notices on the website itself. For the purposes of this contract, the Customer agrees to use this electronic communication method and acknowledges compliance with the legal requirement of being in writing.

The contract is binding, both for the Customer and for the Company, as well as for their respective successors and assignees. The Customer may not pass on, assign, encumber, or in any other way transfer a contract or any of the rights or obligations arising from it, without having obtained prior consent in writing from the Company.

The Company can pass on, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations coming from it at any time while it is in effect without the Customer’s rights being affected in any way.

The Company’s failure to require strict compliance with any of the obligations assumed by the Customer under a contract or these Conditions, or the Company’s failure to exercise the rights or actions that may correspond to them under the contract or the Conditions, will not signify waiver or limitation of any kind in relation to those rights or actions, nor will it exonerate the Customer from fulfilling such obligations.

No waiver by the Company of a specific right or action will signify a waiver of other rights or actions arising from a contract or from the Conditions.

No waiver by the Company of any of these Conditions or the rights or actions arising from a contract will take effect, unless it is expressly established that it is a waiver and is formalized and communicated to the Customer in writing in accordance with what is set forth above.

These Conditions, and all documents expressly referred to herein, make up the entire existing agreement between the Customer and the Company, in regard to their purpose. Likewise, they replace any other pact, agreement or previous promise made between the Customer and the Company, verbally or in writing.

The Customer and the Company acknowledge that they have agreed to enter into a contract without having trusted any declaration or promise made by the other party or that could be inferred from any declaration or written document in the negotiations made by both before it, except for that which is expressly mentioned in these Conditions.

Neither the Customer nor the Company will be able to take action against any untrue declaration made by the other party, verbally or in writing, prior to the date of a contract (unless the untrue declaration was made fraudulently) and the only action the other party will have will be through contract noncompliance, in accordance with what is set out in these Conditions.

If any of these Conditions or any provision of a contract were declared void or without effect through a firm resolution issued by a competent authority, the remaining terms and conditions will remain in effect, without being affected by said declaration of invalidity.